![]() ![]() Other big banks HSBC (71%) and Barclays (70%) also failed to impress in many areas, getting more than their share of average or below ratings, although both score decently for their mobile apps and online banking. Current account holders gave it just two stars for branch service, three for customer service. TSB is second from bottom, with a customer score of 67%. Worst banks for customer satisfactionīank of Ireland UK has the lowest customer score of 65%, achieving three stars for every aspect of its service except its mobile banking app (four stars). We also calculate a product score, looking at dozens of elements including rewards and benefits, fees and charges, and how you can operate the account.Ĭhase and Revolut achieved excellent customer scores but their product scores were below average, preventing them from achieving WRP status. Unlike most current account providers, Monzo, Chase and Revolut have not signed up. Since 2019 we've insisted that WRPs be signed up to the Authorised Push Payment Scam Code to protect victims of fraud. While e-money firms must still ringfence your funds in a segregated account, to protect it in cases of insolvency, we can only recommend the more robust, independent FSCS safety net. Instead, it operates under an e-money licence in the UK, so you aren't covered under the Financial Services Compensation Scheme (FSCS). Revolut doesn't have a banking licence in the UK. We don't just pick Which? Recommended Providers (WRPs) on the basis of their customer score. ![]()
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